https://www.ltrl.life/creative-process daily 0.75 2023-09-18 https://images.squarespace-cdn.com/content/v1/5b0d3ef112b13f38032fcabf/9395a582-24cd-4e58-bf66-64ad9cfa8eae/v2+Numbers+and+Empathy+images.jpg Creative Process - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b0d3ef112b13f38032fcabf/1659370637328-PO18YR73N63KFSVPJKRU/unsplash-image-8mikJ83LmSQ.jpg Creative Process - just enough of this (finding new patterns and connections in data) https://images.squarespace-cdn.com/content/v1/5b0d3ef112b13f38032fcabf/1659447395855-IXOHBPKNYZQAC3TKW9IE/L1050420%2B-%2BEngineering%2Bjam.jpg Creative Process - plenty of this (insight gathering from front-line and end-users) https://images.squarespace-cdn.com/content/v1/5b0d3ef112b13f38032fcabf/1659370385532-9HX3UPGW8T7J4CRF22SC/unsplash-image-ftCWdZOFZqo.jpg Creative Process - non of this (business as usual meetings) https://images.squarespace-cdn.com/content/v1/5b0d3ef112b13f38032fcabf/e7273c75-85c7-4e3b-98c4-c96bd0a2e2ef/The+LTRL+Room+photo+-+L1050320.jpg Creative Process - mostly this (seeing and deeply understanding the big picture) https://images.squarespace-cdn.com/content/v1/5b0d3ef112b13f38032fcabf/1659371546050-WBIWFCY8IUEW6FP26IEJ/000011560021+compressed+v2.jpg Creative Process - a lot of this (meaningful conversations with those impacted) https://images.squarespace-cdn.com/content/v1/5b0d3ef112b13f38032fcabf/1659112831442-YXK1C0NBWOM731MHANUQ/unsplash-image-N3TVYJ6Wr1I.jpg Creative Process - very little of this (conventional tools and existing ways of thinking & working) https://images.squarespace-cdn.com/content/v1/5b0d3ef112b13f38032fcabf/1528993413527-VJ86RJ40I2XVNEIC9KPL/site1.jpg Creative Process https://www.ltrl.life/home daily 1.0 2024-10-16 https://images.squarespace-cdn.com/content/v1/5b0d3ef112b13f38032fcabf/03d35944-eada-417c-9e97-f883b9cd03c8/logos.jpg Home - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b0d3ef112b13f38032fcabf/1654878542323-HLQ2HCQZ4JZIE44BN0VR/unsplash-image-lFv0V3_2H6s.jpg Home https://images.squarespace-cdn.com/content/v1/5b0d3ef112b13f38032fcabf/1659363295227-5A0GGYZZRHMGADP9QOFZ/000011560013%252Bcompressedv2.jpg Home https://www.ltrl.life/btcasestudy daily 0.75 2023-08-31 https://images.squarespace-cdn.com/content/v1/5b0d3ef112b13f38032fcabf/1528154350003-5QJYFX2YKFTI1ZXIFJ3M/The_Lateral_Room_TM.png BT Case Study https://images.squarespace-cdn.com/content/v1/5b0d3ef112b13f38032fcabf/1528755358972-9NO2WOVTPE3K81CIWZEA/Results+Year+1.png BT Case Study Data source: BT Group plc Annual Reports 2017 & 2018 (www.btplc.com/Sharesandperformance) "NPS shows the cumulative movement in our customers' perception of BT since April 2016" https://images.squarespace-cdn.com/content/v1/5b0d3ef112b13f38032fcabf/1528755389265-E7UA1J5AXMBX31SQNM4A/Results+Year+2.png BT Case Study Data source: BT Group plc Annual Reports 2017 & 2018 (www.btplc.com/Sharesandperformance) "NPS shows the cumulative movement in our customers' perception of BT since April 2016" https://images.squarespace-cdn.com/content/v1/5b0d3ef112b13f38032fcabf/1528992230034-TNT85IQ4XC24KH72199M/The+LTRL+Room+photo+-+L1050320BW.jpg BT Case Study https://images.squarespace-cdn.com/content/v1/5b0d3ef112b13f38032fcabf/1659363295227-5A0GGYZZRHMGADP9QOFZ/000011560013%252Bcompressedv2.jpg BT Case Study https://images.squarespace-cdn.com/content/v1/5b0d3ef112b13f38032fcabf/1689595884963-MDEEOTDV01521N79HH7P/L1050323.jpg BT Case Study https://www.ltrl.life/journey daily 0.75 2023-07-17 https://images.squarespace-cdn.com/content/v1/5b0d3ef112b13f38032fcabf/dd901919-6a82-424b-9225-73eef7e2eb43/test.png Journey - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b0d3ef112b13f38032fcabf/3831f6fb-b37d-4b40-9915-6c04c2a70b97/Dissonance.png Journey - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b0d3ef112b13f38032fcabf/1656951333954-TYB4EOMAVL14G1U95PAS/action.jpg Journey - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b0d3ef112b13f38032fcabf/1656951295625-VXR8LO3DWHOOQ4CRHROQ/clarity.jpg Journey - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b0d3ef112b13f38032fcabf/5dd463e9-a60c-487a-89b6-4435d08ac1a9/Dissonance-Clarity.png Journey - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b0d3ef112b13f38032fcabf/1654878542323-HLQ2HCQZ4JZIE44BN0VR/unsplash-image-lFv0V3_2H6s.jpg Journey https://www.ltrl.life/results daily 0.75 2023-12-05 https://images.squarespace-cdn.com/content/v1/5b0d3ef112b13f38032fcabf/cd3be083-9372-40b8-b692-5d5cba193ea2/Case+Studies+-+BT+BPS+images.jpg Results Data available in BT Group plc investor meeting slide packs and annual reports. https://images.squarespace-cdn.com/content/v1/5b0d3ef112b13f38032fcabf/b914f8fc-6b66-4e2d-b4a5-87f9cce623fa/BT+BPS+results.jpg Results BT "Business and Public Sector" customer facing unit; serving 1.2m customers. They wanted their customer experience to be the best in market. They achieved Transformational results. https://images.squarespace-cdn.com/content/v1/5b0d3ef112b13f38032fcabf/1528157274604-53E05INEVC0TQSH938G5/Picture7.png Results https://images.squarespace-cdn.com/content/v1/5b0d3ef112b13f38032fcabf/1528974259864-69DZYAU3128SJLJW6NA5/BT+TSO+site+photo.jpg Results - Revised KPI service book with a more customer focus Insight gathering workshop https://www.ltrl.life/econsult daily 0.75 2023-07-14 https://images.squarespace-cdn.com/content/v1/5b0d3ef112b13f38032fcabf/1527844099575-UBNZKAPSN3EOPP77T3KE/image-asset.png Econsult https://images.squarespace-cdn.com/content/v1/5b0d3ef112b13f38032fcabf/1527844044361-KAUY42RDKJ7NKCEBTZM8/Picture3.png Econsult https://images.squarespace-cdn.com/content/v1/5b0d3ef112b13f38032fcabf/1527844299418-7ZIYW3SGSK80T2U3PHCD/Picture1.png Econsult https://images.squarespace-cdn.com/content/v1/5b0d3ef112b13f38032fcabf/1527844274162-GOORMGXARKL9WYUW02RB/Picture4.png Econsult https://www.ltrl.life/help daily 0.75 2023-08-21 https://www.ltrl.life/how-might-we-help daily 0.75 2023-07-14 https://images.squarespace-cdn.com/content/v1/5b0d3ef112b13f38032fcabf/1528992947904-M0PB1D0XZ97F9962WXNV/The+LTRL+Room+photo+-+L1050320infra.jpg How might we help? https://images.squarespace-cdn.com/content/v1/5b0d3ef112b13f38032fcabf/1528752923267-LAT1B0YX8UPYOYYP0C8R/Picture6.png How might we help? https://images.squarespace-cdn.com/content/v1/5b0d3ef112b13f38032fcabf/1528993193871-1KXRAKCKYPOKPJ1R6A76/L1050420.JPG How might we help? https://images.squarespace-cdn.com/content/v1/5b0d3ef112b13f38032fcabf/1528993413527-VJ86RJ40I2XVNEIC9KPL/site1.jpg How might we help? https://www.ltrl.life/questions daily 0.75 2023-08-15 https://images.squarespace-cdn.com/content/v1/5b0d3ef112b13f38032fcabf/1528723502490-PM7IN18XIPGAHLHHST0T/transformation+curve.png Q&A The power of people to create transformational change